Shipping

General:

Orders ship Monday-Friday.  Orders placed on Friday, Saturday or Sunday will be processed the following Monday.  Allow 1-2 business days to process your order prior to shipping. Product(s) you have ordered may be out-of-stock.  We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for shipment. You may cancel your order at any time prior to shipping. Consider any shipping or transit time offered to you by us only as an estimate.

Payment:

UT Brands accepts MasterCard, Visa, Discover and American Express. We do not accept either C.O.D.s or personal checks.  Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Tracking:

All orders are shipped using FedEx. An email with tracking information will be sent once an order has been shipped.  You can track your order with the tracking number provided.

Limitations After Order Placement:

Once your order is placed, we are unable to make the following changes: add an item/increase quantity, change the payment method/apply a gift card, or change or modify the shipping address.

Multiple Product Orders:

For a multiple product orders, some items may ship separately.  We will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.

Shipping Multiple Orders:

Multiple orders placed on the same day cannot be combined.

Back Orders:

Items on back order status will remain on order and will not be charged until the day they actually are received and shipped. If the back order extends to over 90 days, that order will be cancelled unless we are instructed by you otherwise by sending us an email.

Delivery Information:

Standard, normal delivery time for shipments to the 48 continental United States for in-stock items is 3-7 business days via ground service. Expedited and Premium and Priority handling is available for an additional charge. Expedited or Premium service is required for all shipments to Alaska, Hawaii. Unfortunately, we cannot ship to PO Boxes.

Standard Delivery:

FedEx Ground® (3-5 business days)             $6 on orders up to $50

Orders over $50.00                                        Free Ground Shipping

Expedited Delivery:

FedEx 2Day®                                                    $ 14.95 FLAT RATE

FedEx Standard Overnight®                          $ 24.95 FLAT RATE

State and Local Tax:

Merchandise and Delivery charges are subject to state and local taxes for shipments to NJ, NY and PA.  Merchandise ONLY is subject to state and local taxes for shipments to CA and MA.